About Us
Who We Are
We’re an online bathroom and kitchen retailer based in Dorset, UK and part of the Beyond Retail family alongside Drench and Only Radiators. Beyond Retail is home to over 20,000 products from 50 manufacturers and brands across bathrooms, kitchens, heating and accessories.
Here at Tap Warehouse, we specialise in design-led, high quality bathroom and kitchen products to help you transform your space into something beautiful, whatever your budget.
So whether you’re just exploring your options or are ready to get going with your project right now, we’d love to help. Try a free consultation call to help you visualise your space and products, or simply start a chat with us to get the answers you need.
Our Family of Brands
Why Us?
We come from a family legacy of over 40 years in the bathroom industry, so whilst selling bathrooms and kitchens isn’t new to us, the vision for doing so online was borne from a belief that customers could be made to feel as valued and looked after as they have been in bricks and mortar showrooms. We wanted to not only match that experience, but better it. Our aim is to serve a new generation of customers that are confident and considered in their execution of home renovation projects.
We believe the world should be filled with beautiful, functional homes that create a better everyday life for the people that live in them. We think that home is more than just a place - it's also an idea, a feeling, and it's universally important.
The Journey So Far
Our founder, Elliot Lees-Bell, grew our online offering from just a single shelf of taps in 2011, (in a back office of said family showroom), before slowly building a small team of pretty great people to work by his side. Our growth has been inherently passion-driven and organic, but by selecting great designers, customer service agents, warehouse teams, product buyers, merchandisers and more, we now see over 8 million people visit our three online retail brands each year.
We’re fully aware that we are only as good as our people and the experience we give you, our customers. We focus on being the kind of employer people never want to leave, and one in which we all share a universal vision for what success looks like. In 2022 we won the National Award for Wellbeing from the Federation of Small Businesses (FSB) and our latest engagement survey showed us that 93% of our employees would recommend Beyond Retail as a good place to work.
Our home is right next door to Bournemouth airport in the Aviation Business Park, where we also have a huge warehouse space and the Beyond Outlet. At the Beyond Retail base, you’ll be sure to find a few dogs, free snacks and coffee and of course plenty of hard work going on. Now, we have over 150 permanent employees and ship our products across the globe.
Brands
We host everything from beautiful bathroom furniture to durable kitchen sinks from a range of established brands such as Crosswater, Reginox and Rangemaster. A growing portfolio of bespoke own-brand products also allows us to cater for the cost-conscious customer. Our large catalogue ensures that you will find everything that you need to create your dream bathroom, along with helpful human advice every step along the way.
Delivery & Returns
Many of our items are available for next day delivery and we offer a 30-day money back guarantee if you change your mind. We offer free delivery for baskets over £250 and ship our products across most of the UK and Europe. Worldwide shipping is also available so please speak to a member of our team for a bespoke quote. Take a look at our delivery and returns pages for more information on our services.
Beyond Trade
By signing up for a trade account with us, you can get your hands on exclusive offers and guaranteed discounts on every order you place with Beyond Retail. Contact our trade team today to get 10% off all products, even during a sale!
We’re Green-minded
We’re focused on reducing our environmental footprint by sourcing products made in Britain and Europe. We also recycle as much of our waste as possible, including metal, cardboard and plastics and ensure we buy a lot of our packaging from recycled materials.
Outlet
We have a local outlet at Bournemouth’s Aviation Business Park with some heavily discounted prices on our bathroom and kitchen products. You can save over 50% off the price you would usually pay for them online!
Products in the outlet are unable to be sold as new; some have the odd bump or scratch but many are in perfect condition, just without their original packaging. Have a look at our Beyond Outlet page for information on what to expect.
Contact Us
At Tap Warehouse, we ensure that the great people we hire undertake extensive product training and are equipped with in-depth knowledge of all of our processes. This enables us to ensure that we’re providing an unmatched customer journey.
We’ve embraced the benefits of live chat as opposed to phone lines and have had such great success in connecting with our customers that we now solely rely on live chat, email and social media to resolve enquiries.
You can speak to us via live chat from Monday - Thursday, 8am - 8:45pm, Friday 8:30am - 4:45pm and Saturday 9am - 4:45pm (closed for lunch between 1pm and 2pm). Alternatively, email us directly through our Help Hub.
Blog
It’s never been easier to buy bathroom and kitchen products online and we have plenty of expert advice and interior inspiration over on our blog to ensure we cover all areas of your journey from pre to post-purchase.
Trustpilot
We’re rated 4.7/5 on Trustpilot! Take a look at what our customers have to say over on our Trustpilot page.
Beyond Retail Awards
- Beyond Retail was awarded the ScaleUp award for business growth in the 2018 Dorset Business Awards.
- In 2021, Beyond Retail was listed in the Solent 250 by Business Magazine.
In 2022, Beyond Retail won the Wellbeing Award at the Federation of Small Businesses (FSB).
Press
For press enquiries, take a look at our press page for more information, or contact us over at marketing@beyondretail.co.uk.
